Automatic Call Distributor Software

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Product Code : 21 Brand Name :Cozy Vision

Product Specification

Automatic Call Distributor

An Automatic Call Distributor (ACD), is a software that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration (CTI) system. An agent can be the local extension or the remote mobile number.

ACD System Features

Supports more then 200 Extensions.
Supports PSTN, PRI, BRI, VOIP trunks.
Supports voice mail delivery on email.
Supports call Monitoring.
Supports multiple ring groups
Supports Multiple queues.

Additional Features

Built In Voice Logger: Cozy Vision ACD system has built in Voice Logger which records all the inbound and out bound calls.
Built in Call Barging feature: Cozy Vision ACD comes with built in call barging feature which enables administrator to listen live calls on any extension by dialing a short code from his phone.

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AUTO-DIALER	Voice Calls	Predictive Dialer Software

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