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Predictive Dialer Software

Predictive Dialer Software
Predictive Dialer Software
Product Code : 05
Brand Name : Cozy Vision
Product Description

Predictive Dialer Software

We are considered to be one of the most professional exporters of Predictive Dialer Software. These softwares control the dialer so that it calls only those numbers that are available. Integrated with attendance system, CRM and call barging feature, these dialer softwares saves the time of agents on busy signals, no-answers, disconnected numbers and answering machines. Our offered Predictive Dialer Software is sourced from leading software companies present in global market. 

 

Further Details

A predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, screening out no-answers, busy signals, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call. Predictive dialers are commonly used for telemarketing, surveys, appointment confirmation, payment collection and service follow-ups. Sellers of predictive dialer systems claim that they greatly increase caller productivity.

The phone calls you receive from "no one there" are often predictive dialer calls in which a manual caller isn't ready yet. Not to be confused with an automatic dialer, a predictive dialer is programmed to predict when a human caller is available to pick up a call. Predictive dialers can also measure the number of available agents, available lines, average handle time and other factors to adjust outbound calls accordingly. This measurement delivers a high level of mathematically efficiency to use in call centers.

Why Cozy Vision Predictive Dialer ?
Cozy Vision Predictive dialer ensures service percentage up to 97 % which gives call centers maximum productivity then any other dialer in the market provides without any maintenance & hassles.

Key Features

  • Service percentage up to 97 %
  • Multiple Queues
  • Multiple Trunks
  • Multiple Breaks
  • Inbound Dialer
  • Do not call
  • Out Bound Dialer
  • Multiple Campaigns
  • Multiple call Disposition
  •  Multiple Agents
  • Multiple Forms
  • Agent Console
Additional Features
  •  Attendance System: Cozy Vision Predictive dialer comes with built in attendance system which records the login, logout, on break, off break time which helps the call centers to keep track of the attendance of their agents.
  • CRM: Cozy Vision Predictive dialers comes with built in CRM which can be used by the agents to record additional data.
  • Built in Call Barging feature: Cozy Vision Predictive Dialer comes with built in call barging feature which enables administrator to listen live calls on any extension by dialing a short code from his phone.
  • Built In Voice Logger: Cozy Vision Predictive Dialer has built in Voice Logger which records all the inbound and out bound calls.
  • Multiple Reporting Methods: Cozy Vision Predictive Dialer has multiple methods to fetch the reports which helps the administrator to increase the productivity. For Ex
  • Reports Break
  • Call Details
  • Call Details per hour
  • Call details per agent
  • Hold time
  • Login Logout
  • Ingoing call success
  • Graphic Calls per hour
  • Agent Information
  • Trunk Used per hour
  • Agents Connection Time
  • Incoming calls Monitoring


Plot No 301A, 3rd Floor, Triveni Complex, opposite South Indian Bank, Shakarpur, Nirman Vihar,Delhi - 110092, India
Mr. Harshit Tandon (Business Development Manager)
Mr. Kunal Sood (Business Development Manager)
Contact No. United States
+1646-459-2774 (NY)

Contact No. United Kingdom
+44203-129-6857(London)
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