Predictive dialer software services,predictive dialer servic provider,India,predictive dialer software service provider

<< Previous Predictive Dialer Software

Product Code : 05 Brand Name :Cozy Vision

Product Specification

Predictive Dialer

A predictive dialer is a telephone control system that automatically calls a list of telephone numbers in sequence, screening out no-answers, busy signals, answering machines and disconnected numbers while predicting at what point a human caller will be able to handle the next call. Predictive dialers are commonly used for telemarketing, surveys, appointment confirmation, payment collection and service follow-ups. Sellers of predictive dialer systems claim that they greatly increase caller productivity.

The phone calls you receive from "no one there" are often predictive dialer calls in which a manual caller isn't ready yet. Not to be confused with an automatic dialer, a predictive dialer is programmed to predict when a human caller is available to pick up a call. Predictive dialers can also measure the number of available agents, available lines, average handle time and other factors to adjust outbound calls accordingly. This measurement delivers a high level of mathematically efficiency to use in call centers.

Why Cozy Vision Predictive Dialer ?
Cozy Vision Predictive dialer ensures service percentage up to 97 % which gives call centers maximum productivity then any other dialer in the market provides without any maintenance & hassles.

Key Features

Service percentage up to 97 %
Multiple Queues
Multiple Trunks
Multiple Breaks
Inbound Dialer
Do not call
Out Bound Dialer
Multiple Campaigns
Multiple call Disposition
Multiple Agents
Multiple Forms
Agent Console

Additional Features

Attendance System: Cozy Vision Predictive dialer comes with built in attendance system which records the login, logout, on break, off break time which helps the call centers to keep track of the attendance of their agents.
CRM: Cozy Vision Predictive dialers comes with built in CRM which can be used by the agents to record additional data.
Built in Call Barging feature: Cozy Vision Predictive Dialer comes with built in call barging feature which enables administrator to listen live calls on any extension by dialing a short code from his phone.
Built In Voice Logger: Cozy Vision Predictive Dialer has built in Voice Logger which records all the inbound and out bound calls.
Multiple Reporting Methods: Cozy Vision Predictive Dialer has multiple methods to fetch the reports which helps the administrator to increase the productivity. For Ex
Reports Break
Call Details
Call Details per hour
Call details per agent
Hold time
Login Logout
Ingoing call success
Graphic Calls per hour
Agent Information
Trunk Used per hour
Agents Connection Time
Incoming calls Monitoring

Other Products in 'Call Center Solutions' category

AUTO-DIALER	Voice Calls	Automatic Call Distributor Software

<< Back